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Luggage Lockers PLT
A0549 Eco Galleria, Jalan Eko Botani 3, Taman Eko Botani, 79100 Iskandar Puteri, Johor
Email address:
Whatsapp/phone: +6 012-7242027
(“we”, “our”, “us”, or “Luggage Lockers PLT)







You must take out insurance cover for the Goods (your stored items) for its full true total value and maintain that cover throughout the total period of storage with Luggage Lockers PLT. Notwithstanding the insurance policy taken by Luggage Lockers PLT (if any), its liability for actual physical loss of or damage to the Storer’s Goods is limited by these Terms and Conditions.


"Terms & Conditions” means the terms and conditions set out below as well as the content of the on-screen onboarding process preceding acceptance of these terms and conditions.



1. You, the person intending to store goods (“you”, “your”, or “Storer”) at our facility (“Facility”):

  1. agree to these Terms & conditions, including the Notice stated above;

  2. confirm that you can form legally binding contracts under the applicable law of the jurisdiction in which you reside and that you are at least eighteen (18) years of age;

  3. confirm that if registering on behalf of a principal or employer, you represent and warrant that you have the authority to bind them to these Terms & Conditions; unless the context requires otherwise, all references to “you” or “your” include references to your principal or employer;

  4. subject to all fees being paid, are licensed to store any items not otherwise prohibited by this Agreement or by any Laws, Bye-Laws, Rules and Regulations of Malaysia (“Goods”) in a Luggage Locker (“Unit”) and only in that Unit so long as all fees are paid up to date;

  5. are deemed to have knowledge of the Goods in the Unit;  

  6. warrant that you are the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of these Terms & Conditions as agent for the owner;

  7. acknowledge that you do not obtain a tenancy or lease of the Unit;

  8. acknowledge that the Unit provided is approximate only to the size as advertised but due to manufacturer’s tolerance may vary slightly and we do not guarantee the accuracy of the size of the Unit;

  9. agree that all time limits imposed on you by these Terms & Conditions or otherwise agreed to by you must be adhered to strictly;


2. Luggage Lockers PLT (which term includes its directors, employees and agents):

(a)  does not have and will not be deemed to have knowledge of the Goods.

(b)  is not a bailee or a custodian nor a warehouseman of the Goods and you acknowledges that Luggage Lockers PLT does not take possession of or any responsibility for the Goods except as provided under this Agreement.

(c)    does not grant you a lease or tenancy of the Unit.

3. You agree that you must pay the fees selected on the screen at the time of first booking the Unit; and any further fees that may become due if your storage of Goods in the Unit extends beyond the originally agreed duration (‘additional period’): the fee for the additional period extends in 24-hour blocks with no pro-rating of time. In the event your storage of Goods in the Unit extends the maximum period of 7 days (7 x 24h periods), and in the event Luggage Lockers PLT exercises its right under Clause 6 and removes your Goods and moves them to the offices of Luggage Lockers PLT, a fee of RM700 becomes due, should you claim your Goods within the allowed period of 14 days from the day your Goods have been removed from your Unit.  

4. You are responsible to pay:

(a)  the Storage Fee (being the amount set out in condition 3 above);

(b)  a cleaning fee or charges for repairs, to be invoiced at Luggage Lockers PLT’s discretion as per clause 19;

(c) any costs incurred by Luggage Lockers PLT in collecting late or unpaid Storage Fees, or in enforcing any rights against  you in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; and

(e)  any applicable government taxes or charges (including any service tax).




5. The Storer acknowledges that:

(a) all Goods in the Unit are subject to a general lien for all Storage Fee and any other amounts owing to Luggage Lockers PLT by you;

(b)  without prejudice to condition 35, if any sum owing to Luggage Lockers PLT is not paid when due, Storer authorises Luggage Lockers PLT without further notice to:

(i)  refuse Storer and/or its agents access to the Goods, the Unit and the Facility, change lock codes and/or overlock the Unit until the amount due and other fees due under conditions 3, 4 and 6 (“the Debt”) have been paid in full;

(ii) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer for all reasonable costs of doing so on any number of occasions;

(iii) at our sole discretion hold onto and/or sell and/or dispose of some or all of the Goods in accordance with Condition 7;

(iv) Luggage Lockers PLT shall be entitled to continue to charge you for storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of;

(v) Luggage Lockers PLT will sell the Goods as if Luggage Lockers PLT was the owner and will pass all rights of ownership in the Goods to the buyer;

(vi) if Storer does not pay fees when due, any discounts and special offers (including periods of free storage) which Storer has received will be void and the value thereof will be payable by Storer in full.


6. On expiry of the booked period, and after expiry of a maximum storage period of 7 days (7 x 24 hours), if Storer fails to remove all Goods from the Unit, Luggage Lockers PLT is authorised to treat the Goods as abandoned and to move the Goods to its offices, and may after a further period of 14 days sell or dispose of all Goods by any means in accordance with Conditions 7 to 9. Storer is liable for all fees under conditions 3 and 4 for the period from abandonment to the sale or disposal of the Goods, together with any costs of disposal and these sums shall form part of the Debt.


7. Before Luggage Lockers PLT sells or disposes of the Goods, it will give Storer notice in writing directing Storer to pay (if Storer is in default) or collect the Goods within a specified period (if they are deemed abandoned but fully paid). This notice will be sent by WhatsApp message or SMS to the phone number notified by Storer to Luggage Lockers PLT during the booking process. If Storer fails to pay the Debt and/or collect the Goods within the period specified, whichever is applicable, Luggage Lockers PLT will begin the process of selling or disposing of the Goods. Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. Luggage Lockers PLT will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. Luggage Lockers PLT shall not be responsible to the Storer for the price obtained for the sale. Luggage Lockers PLT may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, and administrative fees, which shall be added to the Debt.


8.  Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay Luggage Lockers PLT the balance within 7 days of a written demand by phone message (WhatsApp or SMS) from Luggage Lockers PLT. Luggage Lockers PLT may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from Storer, Luggage Lockers PLT will hold the balance for Storer but no interest will accrue on it.


9. If, in the opinion of Luggage Lockers PLT and entirely at the discretion of Luggage Lockers PLT, a defaulting Storer’s Goods are either (a) not saleable, (b) fail to sell when offered for sale, (c) are not of sufficient value to warrant the expense of attempting to sell, (d) are damaged due to fire, flood or other event that has rendered them, in the opinion of the Luggage Lockers PLT, severely damaged, or (e) are dangerous to persons or property, then Storer authorises Luggage Lockers PLT to treat the Goods as abandoned and Luggage Lockers PLT may destroy or dispose of all Goods by any means at Storer’s cost. Luggage Lockers PLT does not need the prior approval of Storer to take any of these actions.


10. Any items left unattended in common areas or outside the Storer’s Unit at any time may at Luggage Lockers PLT’s discretion be moved, sold or disposed of immediately without Luggage Lockers PLT owing Storer any liability as a result.




11. Storer has the right to gain access to the Unit during Access Hours as posted on the website of Luggage Lockers PLT and subject to these Terms & Conditions. Luggage Lockers PLT will try to provide advance warning of changes to Access Hours by notice at the Facility and/or the website but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.


12. Only Storer or others authorised in writing by Storer or accompanied by Storer (“Agents”) may access the Unit. Storer is responsible for and liable to Luggage Lockers PLT and other users of the Facility for its own actions and those of its Agents. Luggage Lockers PLT may (but is not obliged to) require proof of identity from Storer or any other person at any time and, at Luggage Lockers PLT’s sole discretion, may refuse access to any person who is unable to produce satisfactory proof.


13. Luggage Lockers PLT may refuse Storer access to the Unit and/or the Facility where monies are owing by Storer to Luggage Lockers PLT, whether or not a formal demand for payment has been made, or if Luggage Lockers PLT considers the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.


14. Storer should not share the access codes with or permit access to the Unit to any person other than its Agent who is responsible to Storer and subject to its control. If Storer does so, it does so at its own risk and indemnifies Luggage Lockers PLT for any loss, damage, cost or expense caused by its or its Agents acts or omissions.


15. Storer authorises Luggage Lockers PLT and its agents and contractors to gain access to the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; or if Luggage Lockers PLT believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if Luggage Lockers PLT is obliged to do so by law, by the Police, Fire Services, Trading Standards, Customs, competent authority or by a Court Order; or to relocate the Goods or exercise Luggage Lockers PLT’s lien or power of sale or disposal in accordance with these Terms & Conditions.




16. The Storer shall be solely responsible for keeping the access codes for their Unit safe and secure. In the event Storer loses the access codes, Luggage Lockers PLT will provide them by phone message (WhatsApp or SMS) to the phone number registered when booking the Unit.


17. Storer must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person.  Storer will be liable under Condition 28 for any breach of this Condition 17.


18. Storer will use the Unit solely for the purpose of storage and shall not (or allow any other person) to: (a) use the Unit as business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to Luggage Lockers PLT or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of Luggage Lockers PLT or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by Luggage Lockers PLT; or (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space within the Facility.


19. Storer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or damage to the Unit or Facility, Luggage Lockers PLT will, without prejudice to its other rights, be entitled to charge a cleaning fee, and/or claim full reimbursement from the Storer of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.


20. Storer must (and ensure that its Agents) use reasonable care on site and have respect for the Facility and other unit users, inform Luggage Lockers PLT of any damage or defect immediately it is discovered and comply with the reasonable directions of Luggage Lockers PLT’s employees, agents and contractors and any other regulations for the use, safety and security of the Facility as Luggage Lockers PLT shall issue periodically.


21. These Terms & Conditions do not confer on Storer any right to exclusive possession of the Unit and Luggage Lockers PLT reserves the right to relocate Storer to another Unit not smaller than the current Unit (a) by giving 7 days’ notice during which the Storer can elect to terminate under condition 35 or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, Luggage Lockers PLT will pay Storer’s reasonable costs of removal if approved in writing by Luggage Lockers PLT in advance of removal. If Storer does not arrange removal by the date specified in Luggage Lockers PLT’s notice, then Storer authorises Luggage Lockers PLT and its agents to enter Unit acting as Storer’s agents and at Storer’s risk (except for damage caused wilfully or negligently which is subject to the limitations in condition 26) remove the Goods. Following removal this agreement will be varied by substitution of the new Unit number but otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.


22. Storer must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and is advised to inspect the Unit before storing Goods and periodically during the storage period. Luggage Lockers PLT makes no warranty or representation that any unit is suitable for any particular goods and accepts no liability in this regard.


23. Luggage Lockers PLT may refuse to permit Storer to store any Goods or require Storer to collect any Goods if in its opinion storage of such Goods creates a risk to the safety of any person or property.


24. Storer must give Notice to the Luggage Lockers PLT in writing of the change of phone numbers of the Storer within 24 hours of any change.



25. Luggage Lockers PLT will not be liable for, and Storer undertakes not to pursue Luggage Lockers PLT in relation to, any loss or damages suffered by Storer resulting from an inability to access the Facility or the Unit, regardless of the cause.


26. The Goods are stored at the sole risk and responsibility of Storer who shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason.  Luggage Lockers PLT excludes all liability in respect of, and Storer undertakes not to pursue Luggage Lockers PLT in relation to,  (a) loss or damage to Storer’s business, if any, including consequential loss, lost profits or business interruption;  (b) loss of or damage to Goods or any claim for return of the Storage Fees; except where this results from Luggage Lockers PLT’s gross negligence or breach of contract, in which case Luggage Lockers PLT’s liability will be limited to the total aggregate sum of RM100 per Unit.


27. Luggage Lockers PLT does not insure the Goods up to its true total value (if at all) and it is a condition of these Terms & Conditions that the Goods remain insured for their full replacement value by the Storer at all times while they are in storage. Storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the insured value. Luggage Lockers PLT does not give any advice concerning insurance cover given by any policy and Storer must make its own judgment as to adequacy of cover even when facilitated by the Luggage Lockers PLT. Inspection of any insurance documents provided by Storer to demonstrate cover does not mean Luggage Lockers PLT has approved the cover or confirmed it is sufficient.


28. Storer will be liable for and compensate Luggage Lockers PLT for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any legal and professional fees) incurred by Luggage Lockers PLT or third parties (“Liabilities”) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of these Terms and Conditions or any other undertakings by Storer or any of its Agents or (c) enforcement of any of these Terms & Conditions or other undertakings.


29. Storer acknowledges and agrees to comply with these Terms & Conditions and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with Storer, and includes any and all Liabilities resulting from such a breach.


30. If Luggage Lockers PLT has reason to believe that Storer is not complying with all relevant laws Luggage Lockers PLT may take any action it believes to be necessary, including but not limited to the action outlined in conditions 15 and 35, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer’s expense. Storer agrees that Luggage Lockers PLT may take such action at any time even though Luggage Lockers PLT could have acted earlier.


31. In respect of circumstances outside Luggage Lockers PLT’s reasonable control, Luggage Lockers PLT shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, water damage by activation of the sprinkler system, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, Luggage Lockers PLT will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. Luggage Lockers PLT will make reasonable efforts to minimise any effects arising from such circumstances.



32. Luggage Lockers PLT collects and holds information about Storer on registration and for the duration of the Unit being in use by Storer and for a reasonable period thereafter, including personal data (“Data”). Luggage Lockers PLT processes Data in accordance with the Personal Data Protection Act 2010 and all associated laws in force at any material time. Luggage Lockers PLT uses Data to process payments, communicate with Storer and generally maintain Storer’s account, to comply with its legal obligations and for its legitimate business  interests.  Luggage Lockers PLT may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which Luggage Lockers PLT is a member. If Storer does not pay Storage Fees or other fees or costs when due, Luggage Lockers PLT may share Data with debt collection agents. If Storer applies for Luggage Lockers PLT’s insurance, Luggage Lockers PLT will pass Data on to the insurer, who may enter such Data onto a register of claims shared with other insurers to prevent fraudulent claims. Luggage Lockers PLT will release Data and other account details at any time if it considers in its sole discretion this is appropriate: (a) to comply with the law; (b) to enforce these Terms & Conditions or associated agreements in place with Storer; (c) for fraud protection and credit risk reduction; (d) for crime prevention or detection purposes; (e) to protect the safety of any person at the Facility, (f) if Luggage Lockers PLT considers the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if Luggage Lockers PLT sells or buys any business or assets, it may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of Luggage Lockers PLT’s assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that Luggage Lockers PLT holds on them, to request that inaccurate Data is rectified, to restrict how data is used and in certain circumstances to have Data deleted. Requests for any of these should be emailed or sent to the addresses and numbers available at the top of these Terms & Conditions to our Data Compliance Manager. More details on how Luggage Lockers PLT uses Data and Storer’s rights in relation to Data are set out in Luggage Lockers PLT’s Privacy Notice which can be viewed on its website or provided on request.


33. If Storer gives consent, Luggage Lockers PLT will use Data for marketing purposes, including to provide Storer with information on products or services provided by Luggage Lockers PLT in response to requests from Storer or if Luggage Lockers PLT believes they may be of interest. Storer’s choice with regard to the relevant use of Data is indicated on the on-screen menu and can be changed at any time by Storer contacting Luggage Lockers PLT.



34. Notices to be given by Luggage Lockers PLT or Storer must be in writing and must either be delivered by hand or sent by pre-paid post or by e-mail. Luggage Lockers PLT may also give notice to Storer by SMS or WhatsApp message. Notices shall be deemed received at the time of delivery by hand, one hour after sending by email or SMS or WhatsApp message, or 48 hours after posting. Notices from Luggage Lockers PLT to Storer will be sent to the address/ email address/ phone number on record or the most recent address in Malaysia notified to Luggage Lockers PLT. Any notice from Storer must be sent to Luggage Lockers PLT at the contact details available at the top of these Terms & Conditions. In the event that there is more than one Storer, notice to or by any single Storer is agreed to be sufficient for the purposes of any notice requirement under these Terms & Conditions.



35. The Storer’s licence to store Goods expires when the paid-for period ends or the Storer has failed to make payment of Storage Fees or other fees or costs when due, or if Luggage Lockers PLT has exercised its right under Clause 6 to remove Storer’ Goods after a period of 7 days (7 x 24 hours). In the event of illegal or environmentally harmful activities on the part of the Storer or a breach of this Agreement, Luggage Lockers PLT may terminate the Agreement immediately by notice. Storer may be entitled to a partial refund if the Storer has paid ahead for a licence to use the relevant Unit and it is revoked during that period, with a paid-for but due to the termination unused period remaining after termination. Storer must remove all Goods in the Unit by the date and time that the period for which Storer has paid expires and leave the Unit in a clean condition and in a good state of repair to the satisfaction of the Luggage Lockers PLT. In the event that Goods and/or refuse are left in the Unit after licence expiry or termination, Conditions 6 and 19 will apply. Storer must pay any outstanding Storage Fees and any costs and expenses on default or any other monies owing to Luggage Lockers PLT, or conditions 5 to 9 may apply. Any calculation of the outstanding fees will be by Luggage Lockers PLT. Luggage Lockers PLT may terminate any licence granted to Storer by giving two months’ notice in case of cessation of business or cessation of business in the Facility. If possible Luggage Lockers PLT will offer the Storer to relocate the items to a similar Unit at a different Luggage Lockers PLT facility at a to be determined Storage Fee, and the removal and transport of items to the new Unit shall be at the cost and expense of Luggage Lockers PLT. In such event, the licence granted to Storer at the Facility shall terminate and a new licence for the Unit at the other facility shall be entered into.


36. Storer agrees to examine the Goods carefully on retrieval from the Unit and must notify Luggage Lockers PLT of any loss or damage to the Goods immediately after such retrieval.


37. Liability for outstanding monies, property damage, personal injury, environmental damage and legal responsibility continues to run beyond the termination of a licence to use a Unit.



38. Luggage Lockers PLT may vary the Storage Fee or other terms of these Terms & Conditions and add new terms and conditions as long as such modifications are notified to Storer by 7 days’ prior written notice. Storer may terminate before the change takes effect by giving notice in accordance with Condition 35. Otherwise, Storer’s continued use of the Unit will be considered as acceptance of and agreement to the amended terms.


39. Storer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with Luggage Lockers PLT and, in entering this contract, Storer relies upon no representations, oral or otherwise, other than those contained in the Terms & Conditions; (b) if Luggage Lockers PLT decides not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent Luggage Lockers PLT from later deciding to exercise or enforce that right unless Luggage Lockers PLT tells Storer in writing that Luggage Lockers PLT has waived or given up its ability to do so; (c) it is not intended that anyone other than Storer and Luggage Lockers PLT will have any rights under the agreement and these Terms & Conditions; (d) if any court or competent authority decides that any of the provisions in the Terms & Conditions are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (e) Storer may not assign or transfer any of its rights under the Terms & Conditions or part with possession of the Unit or Goods whilst they are in the Facility; and (f) where Storer consists of two or more persons each person takes on the obligations under the Terms & Conditions separately.

40. These Terms & Conditions and any non-contractual obligations arising out of or in connection with it shall be interpreted and governed by the laws of Malaysia and the parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Malaysia in relation to any dispute, claim or matter arising under or in connection therewith.

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